Have you ever wondered how to access a file that is on your computer at home when you are working at the office? Have you tried to assist your parents with their software or OS issues when they are living in a different state?
Well if you said ‘Yes’ to those questions and don’t have an answer yet then you are probably looking for a Remote Desktop Software which comes with these unique and remote capabilities that could make your day smooth and simple.
Remote Desktop Software is an application that will facilitate you to remote into your computer from a different location and access your files as if you are operating the device directly. A few of this software also come with amazing mobile apps that will allow you to do your remote desktop software requirements right from your hand even on the move.
Furthermore, remote desktop software can be a tool you can use for demonstrating steps, procedures, troubleshooting, integrated troubleshooting, screen recording and more, even if you are anywhere in the world. All you need is authorization to access the device and you will be on it.
The Remote Desktop Software also allows you to transfer files, perform video and voice chat, take remote of multiple monitors and view them in parallel. For technicians who do the break/fix model and need to fix a computer that’s halfway across the country, this remote desktop software is the tool that would be apt for their routine. Hence, Remote Desktop Software is mandatory stuff for Internal IT teams and MSPs, so in this article, we will see more about remote desktop software capabilities and the top 6 best remote desktop software.
Most of this remote desktop software runs via the RDP or SSH protocol and either of these could be compromised by cybercriminals if there is a vulnerability that they could exploit and leverage for their benefit.
However, practising strong passwords and limiting privileges over IP scope and User Roles can reduce your devices and network falling victim to such cyber threats. Most of the Remote Desktop Software vendors in the market suggest users use strong passwords for security reasons, and if you follow it then there won’t be major security concerns around this remote desktop software.
We at The Cybersecurity Times have tested the below list of remote desktop software before writing this story and hence the software mentioned below is validated for user experience, ease of setup, affordability, features and capabilities.
The testing was done on Windows 10, Windows 7, and Mac devices, including the mobile apps if they were available.
Here’s the list of the top 6 best remote desktop software starting from the last on the list.
ConnectWise Control is one of the popular remote desktop software that has been a favourite in the MSP and IT community for a long time. The tool comes with robust security with AES-256 encryption and two-factor authentication.
Other features include granular permissions, user management, powerful integrations and reporting. Supports both attended and unattended endpoints. The pricing of ConnectWise Control starts at $30 if paid annually for 25 unattended endpoints and $38 if paid monthly.
Thus ConnectWise Control takes the fifth spot among the list of top 6 best remote desktop software for 2024.
Zoho Assist comes with an amazing piece of features that include remote support for attended and unattended endpoints, file transfer, instant chat, multi-monitor navigation, diagnostic tools, Wake on LAN, Session recording and confirmation. Screen sharing has privileges like mobile support, swap screen, annotation, and scheduled session.
The security options under Zoho Assist include 2FA, Firewall friendly without special configurations, SSL and 256-bit encryption, timed out of inactive sessions, and web-based solution. Comes with a customization option for widgets, and reporting. rebranding, user management and email templates. Comes with an intuitive mobile app for Android and iOS.
The pricing of Zoho Assist starts at $10 per year for one technician on the standard edition, while it’s marked as $15 and $24 for the professional and enterprise edition.
Considering the capabilities of Zoho Assist and its user experience, Zoho overtakes ConnectWise Control to secure fourth place on the list of top 6 remote desktop management software for 2024.
Splashtop comes with 4K streaming quality with 40 FPS and low latency. Also helps users to edit the files directly on the remote computer rather than uploading it to the cloud. Manage and control those remote computers from your laptop, mobile or tablet of your preference.
Open and run any software applications on those remote devices including Adobe, Video editing software, CAD or any other high memory consuming with absolute quality.
The pricing of Splashtop Remote Desktop Software starts at $40 per year, which comes with robust remote desktop software features like unlimited technicians, remote command, windows updates, fast remote access, attended support, unattended Android access, system inventory, alerts, event logs and more.
Security features include AES 256 encryption, Protected TLS, 2FA, intrusion prevention, multi-level password security, screen auto-lock, black screen and DDOS mitigation. Splashtop remote desktop software takes the third spot in the list of top 6 best remote desktop software for 2024.
ManageEngine’s Remote Access Plus is a comprehensive remote desktop management software designed for enterprise IT management. This tool streamlines endpoint troubleshooting, reducing the resolution time from days to minutes. Ideal for IT administrators and help desk technicians, it offers a unified dashboard for managing the remote workforce and ensuring HIPAA compliance.
The software boasts essential features like unattended remote access, file transfer, screen recording, and advanced control over power options, providing a hassle-free troubleshooting experience. It facilitates seamless connectivity, allowing IT professionals to connect, detect, collaborate, and rescue across the corporate network regardless of location.
Remote Access Plus stands out with advanced remote control capabilities, supporting Windows, Mac, and Linux computers. It includes a System Manager with 12+ tools for remote issue resolution, voice and video chat for real-time collaboration, Wake on LAN for instant remote computer activation, and remote shutdown for cost-cutting measures.
The software is available in three editions: Free, Standard, and Professional, catering to various business needs. Customer reviews praise its quick delivery solution, powerful remote management capabilities, and smart embedded tools like the registry editor and service monitor.
With over 15 years of experience, 100+ million endpoints, 500+ million remote sessions, and a trusted customer base of over 100,000, ManageEngine has established itself as a reliable and efficient solution for enterprise remote desktop management. Remote Access Plus’s excellent ratings on platforms like G2 showcase its effectiveness and user satisfaction.
GoToMyPC has 20+ years of experience in the IT industry especially in the remote desktop management domain. GoToMyPC remote desktop software comes with remote support from Windows and Mac, the usual download, install and deploy mechanism for setup, file transfer, multi-monitor support with enhanced security protocols like MFA, dual passwords, host access codes, AES-256 encryption, keyboard restriction, screen blacking for privacy and antivirus support via Bitdefender.
The personal edition starts at $35 per month while the pro and corporate are at $35 and $28 USD respectively.
GoToMyPC takes the second spot in our list of the top 6 best remote desktop software for 2024.
TeamViewer comes with enhanced remote desktop features, capabilities and support that take it to the top spot among the list of top 6 remote desktop software for 2024. It supports multiple OS platforms starting from Linux, Windows, macOS, Chrome OS, iOS, Android and other web services.
It assists companies to manage different endpoints including hardware, IoT devices and browsers thus offering complete control over your remote network. All these with absolute security starting from AES-256 encryption, 2FA and major privacy compliance like HIPPA, GDPR, ISO 27001, SOC2, ISO 9001:2015 and IEC 27001.
Along with the above features, the remote printing with flexible file sharing and video conferencing option is the highlight of TeamViewer’s remote desktop software.
In addition to the above list of remote desktop software, LogmeIN, Microsoft RDP and Anydesk gets an honorable mention for the value they add to the remote desktop software domain.
The below image depicts the overall standing of vendors in the remote desktop software domain, with few players in the Niche and Visionary section. Goverlan Reach takes the Niche, while MSP360, LogmeIN, and Devolutions take the Visionary.
The Microsoft RDP, AnyDesk and ConnectWise Control take the challengers section with the rest of the vendors leading the market. This market breakdown was done by analyzing the players’ product capabilities and user experience overall.
Choose the right remote desktop software for your business by knowing its pros and cons. If you have any feedback on these products feel free to drop your thoughts in the comment section.
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