In this new era of hybrid work environment, the need for managing your IT assets from one single console is a need, not a luxury. The devices are scattered around, in the office or home, and IT departments have to be on top of everything to keep their users and clients happy.
Managed Service Providers are the ones who are responsible for your IT mechanics and they are in need of the best RMM tools in the market to ensure they can keep things intact, efficient and secured.
The process that involves managing your remote clients, their networks, desktops, laptops, servers, firewalls, routers, modems, switches, VMs, Hypervisors and other IT components is called Remote Monitoring and Management (RMM). The application that facilitates this entire process of managing those remote endpoints is called the RMM Software.
This RMM software is available on-premise and -cloud. Most Managed Service Providers combine their helpdesk ticketing tool with an RMM tool to enhance their productivity and simplify their remote monitoring and management routines.
In this article, we’ll take a look at the top 5 best RMM tools in the market that come in handy for MSPs.
The RMM tools will facilitate IT administrators and Managed Service Providers to update the endpoints remotely using automated patch management procedures, remotely deploy applications on targeted devices, deploy custom scripts, provide complete IT automation for their services, remote troubleshooting, chat and file transfers, backups, antivirus support and more.
The mere simplicity of having a bird’s eye view over clients is exactly why MSPs prefer an RMM tool for their IT management projects.
Below is the list of the Top 5 Best RMM Software for enterprises, these RMM tools are ranked according to their features, capabilities, development cycles, reliability, integrations, stability and community preferences.
The best RMM tools for enterprises are,
Lansweeper ranks fifth on our list of the top 5 best RMM software for enterprises. It comes with decent IT management capabilities starting with IT discovery, IT inventory, and IT analytics. It can discover assets in your environment without any agents, with 400+ built-in reports for customization. Delivers end-to-end visibility and is agentless which makes Lansweeper a good option for networks and admins that don’t want an agent on their devices.
It can also be integrated with ServiceNow, Splunk, Corent and other systems. Pricing starts at €1 per asset/year for unlimited users and unlimited endpoints. However, it also comes free for less than 100 assets with unlimited users.
Solarwinds Remote Monitoring and Management Software comes with an extensive range of features starting with network management, systems management, IT security, database management, IT service management, and application management. However, each of these capabilities is available as individual services as well.
Considering RMM circles around networks and systems, their offering for this particular domain include server and app monitoring, log analyzer, AppOptics, ipMonitor, storage resource monitor, and a few others. The network side includes a traffic analyzer, IP address manager, User Device Tracker, Network performance monitoring and more.
These domain-specific options are also available in bundles for a better user experience. The pricing starts at $19 per month/technician/unlimited users which is the Team Bundle, the other Bundles include Business, Professional and Enterprise at $39, $69 and $89 respectively.
RMM Central has emerged as a new player in the RMM software industry. RMM Central is tailored for Managed Service Providers (MSPs), offering a suite of powerful features for seamless network and endpoint management. With its cutting-edge RMM capabilities, MSPs can proactively oversee the performance and health of client networks, monitor servers across various environments, and leverage ML-based forecasting for storage planning.
The platform excels in VMware and Hyper-V monitoring, providing in-depth insights into virtual server performance. RMM Central’s Fault Management and Alerting features empower MSPs with efficient fault detection and troubleshooting, ensuring a resilient network.
On the Endpoint Management front, the RMM Central offers Patch Management, Software Deployment, and IT Asset Management, streamlining operations and enhancing security. The inclusion of Mobile Device Management, Power Management, USB Device Management, and Windows Tools further amplifies its versatility. RMM Central’s Discover, Manage, Monitor, and Secure approach simplifies device discovery, applications management, and security enforcement from a unified console.
Affordability is key, with transparent pricing that caters to varying needs. Starting at $1,195 for 50 devices, the annual maintenance is included, making ManageEngine’s RMM Central a cost-effective choice takes the third place in our list, as it provides a solid choice for MSPs seeking a robust and scalable RMM solution.
Kaseya VSA RMM tool supercharges IT teams to increase their efficiency by an all-in-one endpoint management approach with complete automation and protection. Kaseya VSA stands for Virtual System Administrator. Kaseya VSA tool facilitates device management and monitoring, automation, threat detection, patch management, scripting, workflows, remote control and more. Also comes with a mobile app called Fusion for managing your devices on the move.
Supports all the environments including Windows, Mac, and Linux. Starts at a price of $35 per user/month. Kaseya VSA takes second place in our list of the top 5 best RMM for enterprises because of its capabilities, reliability and scalability despite being expensive.
ConnectWise Automate RMM Software takes the first place in our list of RMM software for enterprises. The product is robust and growing and covers all your IT requirements. It supports asset discoveries, endpoint management, patch management, remote monitoring and IT automation.
The unified remote monitoring and management options from ConnectWise include ConnectWise Command for RMM and NOC support, ConnectWise Recover for backup/recovery and ConnectWise Control for remote support and access.
This RMM tool is the favourite of the MSP community as per the r/msp subreddit and starts at a price of $1.00-$6.00 per month/per agent and comes with a setup cost of $700.
The main difference between the RMM list for enterprises and this will be the scalability and stability to handle a large number of endpoints. The Features are almost similar except for a few cases.
The best RMM tools for Small and Medium Business are,
Atera remote monitoring and management (RMM) software takes the fifth spot in our list and it offers remote access, patch management, script library, ticketing, helpdesk, billing, and reporting. Atera is easy to use with an intuitive UI and comes with a mobile app for both iOS and Android.
Pricing for Atera RMM starts at $79 per month for the pro bundle, $119 for Growth and $149 for the Power bundle.
Syncro RMM software comes with a PSA platform that has automation, scripting, billing, reporting, SNMP management, real-time issue monitoring, third-party patch management, windows patch management, antivirus, remote access, dashboard and more.
The pricing for Syncro starts at $119 for the MSP platform per user/month which applies to unlimited endpoints.
N-able RMM tool has a controversial claim of it being owned by Solarwinds, which N-able claims to be false but the MSP community says otherwise.
The features of N-able are equally good as others, patch management, scripts, support for Windows, Mac, Linux and Raspberry Pi, BYOD support, automation, macOS patching, third-party patching, Windows patching, remote troubleshooting, integration with MSP Manager, Autotask, ConnectWise PSAs and others via API.
The pricing starts at $50 per month with a 30-day free trial.
Datto Remote Monitoring and Management Software comes with some solid RMM capabilities which takes it to second place in this list of top 5 best RMM software for SMBs.
It has patch management, remote device monitoring with automation and scripts, rapid remote access and support, real-time monitoring, ransomware detection, network topology mapping, extensive dashboards, open rest API, integration with Autotask PSA, Dattor BCDR and RMM manageable WiFi.
The pricing for Datto RMM software starts at $19 per month/user. However, the pricing may differ based on your requirements and complications, so please request a quote from Datto for a clear picture of the cost.
Ninja RMM has recently been upgrading to NinjaOne a unified remote monitoring and management platform for MSPs. NinjaOne offers backup, IT asset management, endpoint monitoring and management, patch management, service desk, remote access, software deployment, and IT documentation.
NinjaOne takes the top spot in our list of the top 5 best RMM tools for SMBS because of the huge community support the tool has and the capabilities it has. The evolving features and continuous development with decent support make NinjaOne the best choice for SMBs unless there is a special case in your network.
NinjaOne starts at $3.00 per month without a free version but with a 14-day free trial.
Hope this article speaks enough about the top 5 best RMM tools and helps you understand the need for RMM, its capabilities, the market and the vendors that you can look forward to. Please leave your comments regarding the best RMM tool that you think MSPs should go for, so it will be helpful for others to have a second opinion of ours.
As per Transparency Market Research, the below graph shows how the RMM market will grow over a period of time.
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