Top 5 Helpdesk Software for 2024 – Best Ticketing Software

Customer concerns or demands should not get the best of you when you are just starting out in business. However, as your company grows, dealing with both internal and external difficulties becomes a formidable challenge. Such a dire circumstance necessitates the use of the best help desk software.

So, if you are seeking the best help desk software to get your support operations off to a good start, your quest has come to an end. I’ll talk about the five best help desk software, along with its features and pricing, in this article. But, before we get started, let us define help desk software for those unfamiliar with it. If you are a pro, you can skip ahead.

What is Helpdesk Software? 

Help desk software is a well-known corporate program that consolidates all incoming client conversations into a single platform. Help desk managers may keep track of consumer inquiries and monitor the performance of support employees. The best help desk software solutions make customer assistance simple and enjoyable by including features like prefabricated responses, parent-child ticketing, shared inboxes, reports, and much more.

Why is Helpdesk Software needed?

When customers approach your company with their expectations, and they do so through various channels such as email, phone, social media, and so on, it becomes hard to keep track of every issue manually. Help desk solutions consolidate all support interactions on a single platform, allowing your agents to organize more quickly, allocate, filter, prioritize, escalate, and resolve issues.

How to choose the right ticketing software for your business?

For choosing the right ticketing software for your business, check the following features:

Intuitive User Interface

The finest service desk systems require few tweaks and provide an easy-to-use interface for quick service.

Scalability

As your team expands, you will be able to add more agents, handle more issues, and provide wonderful experiences to all of your customers.

Inbox Sharing

To consolidate various customer-facing email inboxes (support@, info@, etc.) into a single platform, use a shared inbox.

Integrations with Third Parties

For improved performance, help desk solutions can readily interact with a variety of third-party business applications.

Canned Reactions

Create and use prefabricated responses to answer typical consumer questions to save everyone’s time.

Collaboration Benefits

With internal notes, the best free help desk software makes it easier for various agents and teams to cooperate.

Benefits of ticketing software

Let’s have a look at some advantages of ticketing software:

Offer 360-DegreeSupport Experience

Even a tiny organization may consolidate several customer care channels into a single interface with the best help desk software. So, whether clients contact your team by live chat, email, social media, phone, or help centre, a consistent customer experience will be provided.

Offer Support 24×7 With a Knowledge Base

Customers today are not willing to wait for an extended period for a human agent to handle their problem. Instead, people wish to use a self-service portal or knowledge base (which includes manuals, help articles, FAQs, and so on) to handle common problems on their own.

Repetitive and manual tasks can be automated

By utilizing the best help desk ticketing system, you can automate monotonous and manual processes, increasing your team’s productivity while saving time and effort. You can, for example, opt to automate processes like ticket assignment, notifications and alerts, customer surveys, and much more.

Monitor the Correct Performance Metrics

Every customer service manager must be aware of how well his team members are functioning and the level of service they provide to end users. The best ticketing system provides comprehensive and customizable data that can be used to assess performance and gauge customer satisfaction.

A Look at the Top 5 Best Helpdesk Software for 2024 – Ticketing Software Options

Freshdesk

Freshdesk is a cloud-based online customer support software from Freshworks, which provides help desk support with all smart automation to get things done faster. It has been a popular solution for companies looking to boost consumer interaction and manage clients as they grow.

Highlights:

1. Stay on top of your CSAT goals
2. Boost your agent productivity
3. Provide omnichannel support

Pricing: $15 a month

Atlassian JIRA ServiceDesk

JIRA Service Desk is one of the top help desks for small businesses as well as larger corporations due to its totally modern approach to the helpdesk solution and the availability of apps to interact with other platforms.

The service desk is accessible through mobile platform apps and famous clients such as Twitter, Spotify, and Sotheby’s.

Highlights:

1. Asset Management
2. JIRA Software Integration
3. ITIL Certified

Pricing: $10/user/month

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a robust IT service management (ITSM) solution designed to streamline and enhance the efficiency of IT operations. This comprehensive platform offers a centralized hub for managing service requests, incidents, changes, and problems, providing organizations with a unified approach to IT service delivery.

With a user-friendly interface and powerful automation capabilities, ServiceDesk Plus empowers IT teams to deliver high-quality services while maintaining control over assets and resources.

Highlights:

• Unified ITSM Solution
• Incident and Problem Management
• Change and Release Management
• Service Catalog and Request Fulfillment
• Asset and Inventory Management
• Self-Service Portal
• Automation and Workflow Engine
• SLA Management and Mobile Accessibility

Pricing: The Standard edition for 10 Technicians starts at $1195 USD (Annual Subscription) and the Professional edition for 2 Technicians starts at $495 USD (Annual Subscription).

Zendesk

Zendesk products are developed to create an omnichannel ticketing system that functions as a shared inbox for all of your client inquiries and their progression. Zendesk is one of the most popular help desk software due to its detail-oriented ticketing mechanism.

Highlights:

1. Web Widgets for Faster Support
2. Ticket Responses That Have Been Pre-Defined
3. Ticket Status Views That Are Personalized

Pricing:$5/user/month.

ServiceNow

ServiceNow help desk consolidates many assistance channels into a single, centralized area. A help desk application may move consumers from one channel to another without disrupting the discussion.

Highlights:

1. Unifying support channels
2. Evaluating IT support agents
3. Providing insight into employees and customers
4. Offering self-service options

Pricing:  $30,000/year

Honorable Ticketing Systems for 2024 – Ticketing system alternatives for enterprises

SolarWinds ServiceDesk

SolarWinds Help Desk is a web-based help desk ticketing and IT asset management software that is inexpensive, simple to use, and aids in the optimization of your IT operations.

Highlights:

1. IT help desk software that is simple and economical for all IT teams.
2. Streamline and automate ticketing management by centralizing, streamlining etc.
3. IT asset discovery and management that is automated.
4. Change management in IT and procedures for change approval
5. Make use of your existing Active Directory and LDAP infrastructure.

Pricing: starts $60 a month

Zoho Desk

Zoho Desk is an excellent solution for smaller, customer-facing support teams who require a platform that can scale with them. Furthermore, because this ticketing software interacts seamlessly with other Zoho products, deploying and using Zoho Desk will appear familiar if you are already using Zoho products.

Furthermore, if you use Zoho CRM, you can quickly sync your database with Zoho Desk. Remember that Zoho is constantly adding new features, including social media integration and data analysis, so keep a watch on how this product progresses.

Highlights:

1. Automation of work processes
2. Knowledge base for self-service
3. AI in context, APIs, and SDKs
4. CRM synchronization
5. Pre-programmed answers

Pricing: ₹800/agent/month billed annually

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus provides enterprise IT administration software to meet your demands for service management, operations management, active directory, and security. This helpdesk software is one of the best and popular offering from ManageEngine, it can also be integrated with several in-house tools for better IT management as a whole.

Highlights:

1. Incident management
2. Asset management
3. Project management
4. CMBD
5. Project management

Pricing: Starts at $1195

Trending Helpdesk Software for 2024 – Ticketing system for MSPs and SMB’s

Halo PSA

Halo PSA Service Desk offers ITIL-compliant service desk software that may be implemented on-premises or in the cloud. Halo Service Desk has been created over 20 years of experience to provide a feature-rich application with an easy-to-use interface.

Highlights:

1. Auto-assign rules
2. Suggestions Smart Bot
3. Reporting Suite Automation
4. Automatic Tickets Scheduling

Pricing: $5 Per Agent/Month.

HappyFox

HappyFox is a cloud-based CRM that offers helpdesk software among its other sections. The ticketing software offers a plethora of simple-to-use yet sophisticated features. However, where it succeeds in features, it falls short in price and integrations.

There is no free option for you to try out the software. Their pricing tiers run from $39 to $99 per user every month, so you will have to pay to try it out. Still, if best-in-class ticket management capabilities are a priority, HappyFox is worth considering.

Highlights:

1. Automation of smart rules
2. APIs and integrations
3. Pre-programmed actions
4. Chat in real-time
5. Analytics and Reporting

Pricing: $29 per agent

SysAid

SysAid is a helpdesk software solution that facilitates IT support and management. It is designed as a digital help desk and can be used for asset management and service requests. It can be used to support and maintain mobile and desktop applications.

Highlights:

1. Reporting & Analytics
2. Reporting & Dashboards
3. Customized Reporting
4. End-User Channels

Pricing: $1,211 for 500 assets

Vivantio

By selecting only the capabilities you require, Vivantio helpdesk software allows you to create a sophisticated service management system that is tailored to your organization. our editions are created.

Highlights:

1. Empowers team
2. Enables operations
3. Elevates customer experience

Pricing:  $5 Per Agent/Month

Help Scout

Help Scout’s helpdesk software is as feature-rich as HappyFox’s. Help Scout, like HappyFox, can accommodate large teams with more than 500 users. Having said that, Help Scout should be a good choice for small teams that require sophisticated, flexible ticket management solutions.

Help Scout offers sophisticated reporting and built-in knowledge sources besides its ticketing system. Furthermore, because of its powerful API and wide range of connections, you should have no trouble integrating the system with your existing customer channels and databases.

Highlights:

1. Automation based on rules
2. Integrations and extensions
3. Responses that are pre-written
4. Live chat on the website
5. Ticket routing and prioritization in analytics

Pricing: €42/user/month

ThinkOwl

ThinkOwl helpdesk software is a modern, user-friendly software that prepares your customer service for the future. It aids your personnel by automatically activating suitable next-step tasks and collecting important insights from communications with consumers across all service channels using artificial intelligence.

Highlights:

1. Inbox with many channels
2. Management of Cases
3. Workflow Management for Helpdesk
4. Chat and Chatbots

Pricing: €99/user/month

All these helpdesk software come with their own pros and cons that will work for businesses based on their environment and demand. Please try the helpdesk software listed above, evaluate their perks, features, cost, and support and then finally choose the right ticketing system for your network.

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